Account and monitoring help
The getting-started guide covers capture confirmation, guidance, reviewed reports, trial sharing, and AI allowances.
When something is not working, include your account email, the affected source URL, the approximate time it happened, and the message Scoutmark displayed. Do not send passwords, sign-in links, API keys, or page credentials.
Billing and refunds
Include the invoice or receipt identifier and the account email. Cancellation and refund eligibility are described in the Refund Policy. Never send full card details.
Security reports
Describe the affected route, observed behavior, and reproduction steps without accessing another customer's data or disrupting the service. Mark urgent security reports clearly in the subject line.
Service information
Service operator: Scoutmark. Governing jurisdiction: the jurisdiction in which the Scoutmark operator is established. Review the Terms of Service, Privacy Policy, and Refund Policy.